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OCONUS Job Opportunities

Location:Guantanamo Bay, Cub

Job Title: Help Desk specialist (TIER I & II)

      Job Summary

    • Responds to and diagnoses problems through discussion with users. Ensures a timely process though which problems are controlled including problem recognition, research, isolation, resolutions and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, Email and personnel requests for technical support. Documents, tracks and monitors all problems to ensure a timely resolution. Provides Tier I support to end users for either PC, server, mainframe applications and/or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.
    • Escalates more complex problems to Tier II support.
    • Technical Skills/Experience Desired:

    • Perform MAC (Moves, Add and Changes) duties; Microsoft technology stacks (Office, Active Directory); End user hardware: notebooks, desktops, peripherals, monitors, mobile devices; Video and audio conferencing, VOIP phone systems, wired and wireless networks; High volume networked multi-function printers support; Knowledge of Windows 7, 8.1 with Mac OS X Knowledge extra; Good troubleshooting skills; Experience in assembling/disassembling computer hardware and computers; Understanding of TCP/IP networking; Experience with software installations with desktop applications such as MS Office and Adobe products.

    Job Requirements

    • Ability to obtain a Security Clearance (DoD). Contact us for more information
    • TIER II requires DoD 8570 IAT Level II (CompTIA Security+ CE)
    • CompTIA A+ CE or
    • CompTIA Network+ CE or
    • ISC2Systems Security Certified Practitioner (SSCP) or
    • Cisco Certified Network Associate Security (CCNA Security)
    • Must meet DoD 8570.01-M IAT Level II certification requirements within 30 days of hiring date by completing one of the following certifications above
    • 1 year of IT Help Desk or military equivalent experience.
    Apply for this Position

Location:Guantanamo Bay, Cub

Job Title: SHAREPOINT ADMINISTRATOR

      Job Summary

    • Participates in the installation, operation and maintenance of a SharePoint Server Farm. Responsible for: farm database maintenance, shared services creation/maintenance, verifies and validates user access requests, backup and recovery (following SOPs) of both content databases and SharePoint servers. Responsible for the quality control and auditing of databases to ensure accurate and appropriate use of data. Consults with and advises users on access, works directly with users to resolve data conflicts and inappropriate data usage, and directs the maintenance and use of the enterprise architecture encyclopedia. Work with SysAdmin and programming personnel to resolve system performance issues. Implements application enhancements that will improve the reliability and performance of the application. Works with network engineers to schedule installations and upgrades and maintains them in accordance with established IT policies and procedures.
    • Job Requirements

    • Ability to obtain a Security Clearance (DoD). Contact us for more information
    • TIER II requires DoD 8570 IAT Level II (CompTIA Security+ CE)
    • Requires DoD 8570 IAT Level II (CompTIA Security+ CE)
    • At least ONE (1) Microsoft Certification in SharePoint 2013 or higher (can include passing one of the MCITP tests and receiving an MCP)
    • Must meet DoD 8570.01-M IAT Level II certification requirements within 30 days of hiring date by completing one of the following certifications above
    • Position includes relocation, on base housing (families permitted) and post hardship uplift pay.
    Apply for this Position